The platform for businesses that live in WhatsApp
Your whole business, inside the chat.
One screen to talk, solve and operate: your team, AI assistants and your internal systems working together on every conversation.
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Mini Apps
Your systems, always at hand
Direct actions
From the app you can reply to the customer, leave a private note or preload the message into the chat.
Data lands in your system
Everything entered stays synced to your systems — nothing left in loose spreadsheets or copied by hand.
No tab switching
Everything happens right next to the conversation: your team operates the system without jumping between windows or losing the thread.
Your conversations on one side. Your operations on the other.
Everything you need, without leaving the chat.
Works with your current ERP, SAP, internal system, calendar, etc.
Las construimos junto a tu equipo sobre los sistemas que ya usás — SaaS, CRM o desarrollos propios — conectadas por API en tiempo real.
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Assistants
Your first line of support, available 24/7
An AI assistant receives every conversation: it answers the frequent questions instantly using its knowledge base and, when a human is needed, routes to the right team with the context already prepared.
Your own Knowledge Base
The assistant answers with your business information — catalog, promotions, hours, FAQ.
Route to your team
You define when to hand off to your human team — complaints, VIP customers, payments — and the assistant detects it and routes on its own.
Native multi-language
Detects the customer’s language and replies in it.
Skills: actions that fire on their own
Each assistant can have skills with their own logic that activate when it matters — they detect the intent and run their flow, without the team stepping in.
Hand-off: every conversation reaches your team ready
How every conversation reaches your team ready to solve: the assistant collects the data, leaves a private summary and routes it to the right team so any agent can take it.
Collects the data
The assistant gathers what your team needs before handing off.
Conversation summary
Your team gets a summary of the conversation — without rereading the whole chat.
An agent takes it
Routes to the right team and any agent can take the conversation.
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Inbox
One place for every conversation
WhatsApp, Instagram, email and web in one unified inbox. Every conversation arrives organized, assigned to the right team, with the full customer context in view.
Tools designed for teams that collaborate
Mentions
With an @ you bring in a teammate; they reply in another private note, invisible to the customer.
Private notes
Internal communication inside the conversation, invisible to the customer. Context stays where it belongs.
Audio transcription
Every voice note is transcribed automatically: your team reads in seconds, no playback.
Real-time translation
The customer writes in their language and your team replies in theirs. 🇫🇷
Labels & priorities
Tag conversations and set priority: you see it right in the chat list.
Pin chats
Pin the key chats to the top of the whole list to keep them at hand.
Scheduled messages
Queue a message to go out later — a reminder at just the right moment.
Privacy mode
A button hides the chat-list content; only the open conversation stays visible.
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AI
The engine behind the assistants
The technical layer of every assistant: the context it retrieves, the tools it runs and the metrics we measure and improve it with.
Knowledge Base & API tools
Every assistant runs on versioned knowledge sources and a set of typed API tools. It retrieves the relevant context before answering and, when it needs live data, calls the right tool.
- Context-aware retrieval: it pulls only the relevant chunks of your KB, cited — without making things up.
- Typed API tools: each integration defines inputs, outputs and permissions — check statuses, register orders, verify data.
- Read and write: it doesn’t just look things up; it also creates and updates records in your systems from the chat.
- Secure by design: each tool scopes exactly what the assistant can do and how far it reaches.
Everything measured, live
Every conversation feeds a real-time panel: standard KPIs, custom metrics for your business, outcomes per conversation and alerts that fire on their own when something drifts from the norm.
14 people wrote about “I can’t log in” in the last 5 minutes — likely production incident.
- Custom metrics: beyond CSAT and resolution, you define the KPIs that move your business.
- Outcomes per conversation: every chat is classified by result — resolved, sale, routed or unresolved.
- Live alerts: the engine detects spikes and anomalies, and alerts before they escalate.
Quality under control: evals
Before an assistant talks to real customers, we test it against a suite of simulated conversations with asserts. Every change is validated against the full suite before publishing.
Every change to an assistant is validated against the full suite before publishing — and versions can be compared to confirm the new one answers better.
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Mobile App
Your operation, in your pocket too
The Rumo app for iOS and Android brings the full inbox to your phone: conversations, assistants, reminders and AI summaries — so you operate just as well away from the desk.
“Hola! ¿Pueden adelantar la entrega para mañana a la mañana? Tengo un evento al mediodía.”
¡Sí! Podemos entregarlo mañana entre las 9 y las 11 hs. ¿Te queda bien?
¡Hola! Te recordamos tu turno de mañana a las 09:30 🙌
🎁 Promo de la semana: 20% OFF en services hasta el domingo.