Three channels, three different people answering and nowhere the same conversation can be seen. With Rumo all three land in one inbox, with your stock and your prices alongside.
Over the official WhatsApp Business API. Connect your Instagram, email, CRM and whatever else. Every system you use and want to.
Clients
From two-person teams to operations with hundreds of thousands of people. Industrial distribution, retail, services, insurance, health, food, events, sport and many more.
Las VíasHow it works
Five capabilities already running. Not roadmap promises: it is what the companies in the row above use today.
01
Your ERP, your CRM, your stock system or the admin spreadsheet sit right next to the conversation. Check a price, enter the order and confirm payment without opening another screen, and the data goes straight into your system. With an API we connect it; without one we operate it the way a person does.
02
They do not just reply: they check your systems before answering, run the task and hand off to the right person with the summary already written. They work across any channel, any system and any kind of task, with your company knowledge, tone and routing rules.
03
WhatsApp, Instagram, Facebook, email, web, TikTok and Mercado Libre in the same inbox, and calls too, inbound and outbound, recorded and transcribed. Nobody has to remember to check seven places.
04
Desktop apps for Mac and Windows with all your numbers side by side, and iOS and Android apps with the full inbox. Voice notes arrive transcribed and summarised, translation is live across 36 languages, and reminders and scheduled messages travel with you.
05
WhatsApp was built for one person per phone. Here the whole team works the same conversation: an owner per chat, internal notes and mentions the customer never sees, rules about who sees which line and who can write from it, and the whole history kept by the company instead of on the phone of whoever answered.
06
WhatsApp Flows are screens that open inside the conversation: pick a slot, enter an order, fill in the details for a quote. The customer never leaves for a link or another app, and whatever they fill in goes straight into your systems. It is also cheaper than asking one question at a time: Meta charges for the message that opens the form, not for each question inside it.
What it solves
The question arrives when the customer can, and the team is at the counter. These three come up the most.
The problem
The same size, colour, stock and price questions come in all day and get answered one by one, while people are waiting at the counter.
What Rumo does
An agent answers them from your stock and your prices, not from memory. Whatever needs a person is handed off with the summary done.
Case
This is not a testimonial and they did not write it. It is our description of what happened.
Pet shop and vet clinic
An assistant that checks their systems before answering
Before
A tool whose assistant answered things that were not so, and a team of eleven split across two numbers and Instagram.
After
The assistant checks their systems before answering, and when it gets something wrong the handoff lands on a person with a name instead of getting lost. The two numbers and Instagram are handled from the same place.
The platform
On desktop for the team at the office or the plant, and on the phone for the team that is not. This is the product running, not a drawing of how we wish it looked.
On desktop
So the team can agree without leaving the chat
Internal notes and mentions live inside the conversation, invisible to the customer. The context stays where it happened, not in another WhatsApp group.
So nobody opens another screen to find a number
The order, the balance and the customer history right next to the chat, pulled from your systems. Check it and resolve it without switching windows.
On the phone
So none of them ends up ownerless
The team’s conversations, with the ones nobody picked up separated and in plain sight.
So the repetitive part does not eat your day
The assistant answers and only routes what needs a person, with the summary already written.
So you find out while you are out
Voice notes arrive transcribed and summarised, with nothing to listen to.
Pricing
The first two configure themselves and are paid monthly. The third is for when there are systems to connect and processes that do not fit a template, and there the price comes out of the analysis of your operation.
Rumo Basic
USD 49per month
One WhatsApp line and one connected agent, with the whole platform inside. You set it up yourself and it runs today.
Connect nowRumo Pro
USD 159per month
For when a team answers and not one person: more lines, more volume and somebody at Rumo who knows your account.
Connect nowRumo Partner
From USD 500based on your operation
Anybody can handle the connection. What changes the outcome is what comes after, and that does not come packaged: your operation does not move to Rumo, Rumo adapts to the operation your company already has.
Connect nowThree stages until it is running. The first one is consulting and it is not charged: the quote comes out of it.
01
Operation analysis
We look at how the team works today, process by process: who answers, on which numbers, which systems are in play and where the information gets lost. That is where the first challenge to tackle comes from. This stage has no cost.
02
Proof of concept
We build that process actually running, with the company's own data. It can be the platform alone, or with an AI agent if the case calls for it.
03
Setup and integration
We connect the numbers, the channels and the systems, the rest of the team comes in and it goes live. We do the integration.
Why now
Volume goes up and the people are the same. What decides whether the store has a good or a bad run is how much of the repetitive part someone answers by hand.
The big dates of the year are on the calendar. Connecting in the middle of the peak is the worst version of this decision.
The question arrives when the store is closed and gets answered the next day, once they have bought somewhere else.
You connect the number your customers already have and the team is in right away. Connecting stock happens after and holds nothing up.
Questions
Yes, and to Facebook, email, web, TikTok and Mercado Libre, all in the same inbox. If you need a channel that is not there yet, we build it.
Yes, if your system exposes it. The ones with an API we connect, and the ones without we operate the way a person operates them. If stock lives in a spreadsheet today, we start with the spreadsheet.
Yes, with campaigns on templates Meta approves and over the official connection, to contacts who agreed to receive them. That is the way to do it without putting the store number at risk.
Yes. There can be a single number for the whole company or one per branch, each with its rule for who sees it and who can write from it, and all of them in a single view.
Next step
Leave your name and a way to reach you, and we start. If integrating your systems or adding a custom agent turns out to be needed, we look at that on a call.
Hi, I wanted to ask about the refund for my order #12345. Can you help me?
