The order, the booking and the complaint about a site all arrive on the same chat, at the busiest hour. With Rumo every case has an owner and a status, the repetitive part is answered on its own, and whatever needs a person arrives with the summary done.
Over the official WhatsApp Business API. Connect your Instagram, email, CRM and whatever else. Every system you use and want to.
Clients
From two-person teams to operations with hundreds of thousands of people. Industrial distribution, retail, services, insurance, health, food, events, sport and many more.
Las VíasHow it works
Five capabilities already running. Not roadmap promises: it is what the companies in the row above use today.
01
Your ERP, your CRM, your stock system or the admin spreadsheet sit right next to the conversation. Check a price, enter the order and confirm payment without opening another screen, and the data goes straight into your system. With an API we connect it; without one we operate it the way a person does.
02
They do not just reply: they check your systems before answering, run the task and hand off to the right person with the summary already written. They work across any channel, any system and any kind of task, with your company knowledge, tone and routing rules.
03
WhatsApp, Instagram, Facebook, email, web, TikTok and Mercado Libre in the same inbox, and calls too, inbound and outbound, recorded and transcribed. Nobody has to remember to check seven places.
04
Desktop apps for Mac and Windows with all your numbers side by side, and iOS and Android apps with the full inbox. Voice notes arrive transcribed and summarised, translation is live across 36 languages, and reminders and scheduled messages travel with you.
05
WhatsApp was built for one person per phone. Here the whole team works the same conversation: an owner per chat, internal notes and mentions the customer never sees, rules about who sees which line and who can write from it, and the whole history kept by the company instead of on the phone of whoever answered.
06
WhatsApp Flows are screens that open inside the conversation: pick a slot, enter an order, fill in the details for a quote. The customer never leaves for a link or another app, and whatever they fill in goes straight into your systems. It is also cheaper than asking one question at a time: Meta charges for the message that opens the form, not for each question inside it.
What it solves
Everything arrives together and everything is urgent. These three come up the most.
The problem
The complaint about a site or a machine lands in the same chat where everything else is coordinated and ends up at the bottom. Nobody knows whether anyone picked it up or where it got to.
What Rumo does
Every case has an owner and a status, with internal notes the customer never sees. What is still open looks open.
Case
This is not a testimonial and they did not write it. It is our description of what happened.
Self-service coffee
An operations front that did not exist before
Before
WhatsApp Web, and nothing else. Claims about a machine and maintenance coordination lived in loose chats.
After
On support, the assistant resolves claims about a machine and returns. On operations, Rumo reads the WhatsApp groups where maintenance is coordinated and puts that on a board. The second one did not exist as a product: it was built for them.
The platform
On desktop for the team at the office or the plant, and on the phone for the team that is not. This is the product running, not a drawing of how we wish it looked.
On desktop
So the team can agree without leaving the chat
Internal notes and mentions live inside the conversation, invisible to the customer. The context stays where it happened, not in another WhatsApp group.
So nobody opens another screen to find a number
The order, the balance and the customer history right next to the chat, pulled from your systems. Check it and resolve it without switching windows.
On the phone
So none of them ends up ownerless
The team’s conversations, with the ones nobody picked up separated and in plain sight.
So the repetitive part does not eat your day
The assistant answers and only routes what needs a person, with the summary already written.
So you find out while you are out
Voice notes arrive transcribed and summarised, with nothing to listen to.
Pricing
The first two configure themselves and are paid monthly. The third is for when there are systems to connect and processes that do not fit a template, and there the price comes out of the analysis of your operation.
Rumo Basic
USD 49per month
One WhatsApp line and one connected agent, with the whole platform inside. You set it up yourself and it runs today.
Connect nowRumo Pro
USD 159per month
For when a team answers and not one person: more lines, more volume and somebody at Rumo who knows your account.
Connect nowRumo Partner
From USD 500based on your operation
Anybody can handle the connection. What changes the outcome is what comes after, and that does not come packaged: your operation does not move to Rumo, Rumo adapts to the operation your company already has.
Connect nowThree stages until it is running. The first one is consulting and it is not charged: the quote comes out of it.
01
Operation analysis
We look at how the team works today, process by process: who answers, on which numbers, which systems are in play and where the information gets lost. That is where the first challenge to tackle comes from. This stage has no cost.
02
Proof of concept
We build that process actually running, with the company's own data. It can be the platform alone, or with an AI agent if the case calls for it.
03
Setup and integration
We connect the numbers, the channels and the systems, the rest of the team comes in and it goes live. We do the integration.
Why now
With two sites you can watch everything. With five, what repeats across all five is seen by nobody, because each manager only sees their own.
The new site starts with its own number and its own group, and the problem doubles on day one. Sorting it before is sorting it once.
At peak hour the complaint ends up at the bottom and gets answered late or not at all. That is already happening, decision or no decision.
You connect the numbers you already have and the team is in the same day. Nobody changes how they work.
Questions
Yes. The service request and the coordination with the technician come in on the same channel and keep an owner and a status, instead of living in a group where they get lost.
Yes, with WhatsApp Flows: screens that open inside the conversation to pick a day, a time or products. The customer never opens a link or another app, and what they fill in goes straight into your systems.
The ones with an API, we connect. The old ones without one, too: we operate them the way a person operates them, with agents that use the computer.
They arrive transcribed and summarised, so a two-minute message reads in ten seconds and stays written in the conversation.
Next step
Leave your name and a way to reach you, and we start. If integrating your systems or adding a custom agent turns out to be needed, we look at that on a call.
Hi, I wanted to ask about the refund for my order #12345. Can you help me?
