Pet shop and veterinary clinic
The assistant stopped answering what it did not know. Now it checks.
Written by Rumo, not a customer testimonial.
11 people answering from one place
3 channels in one inbox: two WhatsApp numbers and Instagram
Before
An assistant that made things up, and three channels apart
Amar Mascotas used a tool whose assistant gave answers that were wrong.
Eleven people answered, split across two WhatsApp numbers and Instagram, each channel on its own.
After
It answers with company data, and passes what it does not know to a person
The assistant checks Amar Mascotas's systems before answering. When it gets something wrong, the handoff lands on a named person instead of getting lost.
Both numbers and Instagram are answered from one place, and bulk messages go out with templates approved by Meta.
How it was done
The assistant was connected to what the team already checked
Amar Mascotas's internal processes were connected to Rumo through the API, so the assistant works with the same information as the team.
Then the three channels were brought into one inbox, with a clear rule for who each conversation goes to.
An assistant that cannot see the company's systems will make things up. Connecting it to what the team already checks comes first.
Next step
Connect your first number today
Leave your name and a way to reach you, and we start. If integrating your systems or adding a custom agent turns out to be needed, we look at that on a call.
- Access the same day
- Over the official WhatsApp Business connection
- Analysing your operation costs nothing