Self-service coffee
What was said in the maintenance groups is now a board.
Written by Rumo, not a customer testimonial.
Before
WhatsApp Web, and nothing else
Complaints about a machine and the maintenance coordination lived in loose chats and WhatsApp groups. The information was there, but nobody could look at it together.
After
Two fronts covered: service and operations
In customer service, the assistant resolves machine complaints and refunds. What needs a person goes to a person.
In operations, Rumo reads the WhatsApp groups where machine maintenance is coordinated and puts that information on a board.
How it was done
Built with them
SIP Cafés was the first Rumo customer. The operations board did not exist as a product: it was built together with their team, from the way they coordinated maintenance.
If operations are coordinated in WhatsApp groups, that information already exists. It just needs to be somewhere it can be seen.
Next step
Connect your first number today
Leave your name and a way to reach you, and we start. If integrating your systems or adding a custom agent turns out to be needed, we look at that on a call.
- Access the same day
- Over the official WhatsApp Business connection
- Analysing your operation costs nothing