Automatic doors: sales, maintenance and repair
From each employee's personal WhatsApp to one team, with people and agents.
Written by Rumo, not a customer testimonial.
Before
A basic WhatsApp Business and the team's personal phones
Audoor sells, maintains and repairs automatic doors. Customers wrote to a basic WhatsApp Business account or straight to each employee's personal WhatsApp.
No system was connected to any other: what was said in the chat never reached the company's system, and what was in the system could not be seen from the chat.
After
Everything in one place, and the team working together
Today Audoor's conversations are in one place and the team works them together, instead of each person serving their own customers from their own phone.
People and Audoor's AI agents work in that same place: an agent handles the repetitive part, and whatever needs someone from the team reaches that person.
How it was done
The chats and the ERP, in the same place
Rumo was integrated with Audoor's ERP, so the conversation and the management system stopped living apart.
The conversations that used to sit on personal phones moved to the company, on the official WhatsApp Business connection.
If customers write to each employee's phone, the company's information is spread across those phones. Bringing it together is the start.
Next step
Connect your first number today
Leave your name and a way to reach you, and we start. If integrating your systems or adding a custom agent turns out to be needed, we look at that on a call.
- Access the same day
- Over the official WhatsApp Business connection
- Analysing your operation costs nothing